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I have seen numerous posts on this and NEVER a real answer. Have updated and reinstallled everything.
Sorry about that. We will help you. We need more info from you, though: https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...
Tell us details about your system and media.
I have not heard back from you yet. Is everything OK? Have you solved your problem? Typically, upgrading your computer or transcoding media can solve such issues. Let us know!