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Unable to drag or import video files

New Here ,
Jul 13, 2021 Jul 13, 2021

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I'm having trouble importing any kind of videos in the Premiere Pro, I tried to install different versions and it's still doing the same. Anybody has the same issue? 

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Hi Jay!

Sorry to hear that. Would you mind sharing more information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Which device did you use to capture footage?
  • Are you seeing any error codes or messages?

 

Let us know.

Thanks,

Kartika

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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What's the format of the media, Jay?

 

Thanks,
Kevin

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