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Unable to export 5.1 K footage as 4K

New Here ,
Aug 06, 2023 Aug 06, 2023

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HI,

I am unable to export a mavic 3 5.1K footage as 4K. The exported file just show a still of the first frame.
Please see the attached video. Any suggestions to solve thsi?

Premier Pro 2023 version 23.5 Build 56

 

Win 11
Nvidia GeForce RTX 2060 driver 536.40
PC AMD Ryzen 9 7950X 16 coore 4,5 Ghz. 30 Gb Ram

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Community Expert ,
Aug 06, 2023 Aug 06, 2023

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Turn off max depth and render and try again.

If you want 4K as output you need to set sequence settings the same to get rid of the black bars top and bottom.

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New Here ,
Aug 07, 2023 Aug 07, 2023

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Thank you for  your help Ann, but it does not make any difference. Only first frame of video is showing through the entire clip, but audio is working. Very frustrating.
Any other suggestions to try?

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