Unable to open Canon C-Log 3 files in Premiere Pro

[georgeb73469922]

I'm baffled. I shot a 3-minute clip with the Canon EOS R6 in C-Log 3 4K/60, and Premiere Pro will not open it. 

Premiere tells me it can't open the file until I get a paid Creative Cloud subscription so that Adobe can install HEVC codecs on my computer. I have a subscription, and I'm logged in. I installed the HEVC codecs from Microsoft. No change.

It tells me "The importer reported a generic error."

It tells me I should delete a folder in C:users\Public....etc. and restart Premiere. No change.

I'm told by Google AI that I can try reinstalling Premiere, but it doesn't fix anything.

I tried switching to an earlier version of Premiere. No change.

[Ann Bens]

Please do not use AI and do not install codec.

Try logging out and in of your adobe account.

Might need to make a new windows account on your machine.

[georgeb73469922]

Thank you Ann. I solved this by installing a very good conversion app called Shutter Encoder and converting the file to H.264. It now opens normally in Premiere Pro. Just for info, the clip also wouldn't open in Resolve. I have no idea what causes this issue, but it's been around for years. I don't even know why converting to H.264 would fix it. I didn't record in H.265. ????????? I got this tip from a YouTuber called Allen Ang. Here's the link: https://www.youtube.com/watch?v=mL-kdUzA3x8&pageId=105855053481998397446. 

[Ann Bens]

Can you upload a short clip for testing?