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unable to open .mov files in the 22.5 version of premiere pro

New Here ,
Aug 30, 2022 Aug 30, 2022

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.mov files are not supported into import. I opened my other PP account and it works. So it is a setting but I am not sure what setting. Any help?

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Editing , Error or problem , Import

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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are you saying that you're signed in to a different adobe account, or you're running a different version of premiere which can import the .mov files in question?   You can try resetting your premiere preferences and see if that helps.  

And always a good idea tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and the properties of the .mov files in question (codec, pixel dimensions, frame rate, etc...).

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New Here ,
Aug 31, 2022 Aug 31, 2022

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Thanks for the time. 

So I have two separate adobe accounts since I manage two firms and need to keep the chairs separate. 

I am able to import the .mov proxy files into one system but not into the other. 

The system I am having an issue with is on a M1 Max MAcbook Pro, Version 12.1 OS Monterey 64 Gigs, 32 core

I feel like it is a setting I am missing. Any thoughts are appreciated.

 

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Adobe Employee ,
Aug 31, 2022 Aug 31, 2022

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Hi Neal,

Thanks for the info. We need info on the media, though. Can you run it through Media Info in the tree view and give us a screenshot of the results? https://mediaarea.net/en/MediaInfo/Download/Mac_OS

 

We'll figure this out!

 

Thanks,
Kevin

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Community Expert ,
Aug 31, 2022 Aug 31, 2022

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couldn't hurt to give us the specs for the system that does work with these files...  Could be a weird codec that's installed on that machine but not on macbookpro.   Where do the files come from?  

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Advisor ,
Aug 31, 2022 Aug 31, 2022

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As a version, you need to recode the files to Media Encoder and then everything will be good.

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