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Unable to open Premiere Pro from the creative cloud

New Here ,
Jul 15, 2021 Jul 15, 2021

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Have been unable to open Premiere Pro all afternoon. Have tried uninstalling both premiere and the creative cloud and still nothing. Any ideas?

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Error or problem, User interface or workspaces

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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New Here ,
Jul 15, 2021 Jul 15, 2021

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same problem here. yes, used the cleaner tool. still not loading app. it gives an error message about MSVCP110.dll not found. reinstalled twice. rebooted twice. no go. FAIL.

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Adobe Community Professional ,
Jul 16, 2021 Jul 16, 2021

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Hi defaulttiztsrjetj2v,

 

Welcome to the Community and sorry for your issue.

What happens when you try to open Premiere Pro? Do you get any error message or crash report? Also, what are your system specifications (CPU, GPU, RAM, OS)?

We're here to help, just need more info.

 

Thanks,

Nishu

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