Unable to open Premiere Pro from the creative cloud

[defaulttiztsrjetj2v]

Have been unable to open Premiere Pro all afternoon. Have tried uninstalling both premiere and the creative cloud and still nothing. Any ideas?

[Peru Bob]

Did you use the Cleaner Tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[defaultgsrzmhocoqij]

same problem here. yes, used the cleaner tool. still not loading app. it gives an error message about MSVCP110.dll not found. reinstalled twice. rebooted twice. no go. FAIL.

[Peru Bob]

That is a Microsoft issue:

https://helpx.adobe.com/creative-cloud/kb/missing-msvcp110dll.html

[nishu_kush]

Hi defaulttiztsrjetj2v,

Welcome to the Community and sorry for your issue.

What happens when you try to open Premiere Pro? Do you get any error message or crash report? Also, what are your system specifications (CPU, GPU, RAM, OS)?

We're here to help, just need more info.

Thanks,

Nishu