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Unable to Play Apple ProRES RAW

New Here ,
Nov 18, 2022 Nov 18, 2022

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Having an issue where I am unable to view ProRes RAW footage using Premiere. The screen appears black and playback will not start. There is no error message. Footage was shot on Sony FX3 and FX6. I have edited ProRes RAW on this machine using Premiere previsouly.

 

I have tried restarting Premiere and the computer. I have ensured the CUDA renderer is being used. I have uninstalled and reinstalled Apple ProRes RAW 1.3 and restarted the computer. Playback functions normally on MAC. Problem is either confined to this machine or this update of Premiere on Windows.

 

Windows 10

Premiere Pro v23.0

CPU: 11 Gen Intel Core i9- 11900K @3.5GHz

Memory: 128GB

GPU: NVIDIA GeForce RTX 3080Ti (Studio Drivers)

Motherboard: ASUS Z490

 

I read on another post that Apple ProRes RAW 1.0 is the only version that works properly with Premiere but I was unable to find an older version online to test that theory.

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Error or problem , Hardware or GPU , Performance

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correct answers 1 Correct answer

New Here , Nov 20, 2022 Nov 20, 2022

Try downloading the 517.40 Nvidia Studio Driver and see if that fixes it. There seems to be a bug with the newer Drivers and ProRes Raw. Below is a link where you can add your card and OS into then look for the 517.40 Driver that released September 20th, 2022. I hope this helps!

 

https://www.nvidia.com/Download/Find.aspx?lang=en-us

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Mentor ,
Nov 18, 2022 Nov 18, 2022

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i read in another thread, there was a bug with the iGPU trying to take over prores raw. maybe try disabling the iGPU in bios or device manager. i think there was a iGPU driver update that broke the interface to transition back and forth betwen the external gpu but i could be mistaken. maybe even rolling back its driver may work.

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Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hello, here with the same problem, did you find a solution? It seems its a problem with the studio nvidia gpu update. 

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New Here ,
Nov 20, 2022 Nov 20, 2022

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Try downloading the 517.40 Nvidia Studio Driver and see if that fixes it. There seems to be a bug with the newer Drivers and ProRes Raw. Below is a link where you can add your card and OS into then look for the 517.40 Driver that released September 20th, 2022. I hope this helps!

 

https://www.nvidia.com/Download/Find.aspx?lang=en-us

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Hey sorry for the late reply. Was out sick. Just got back into the studio today and tried this solution out. Fixed the problem instantly! Thanks so much. I would not have thought to go back this far for a working driver!

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Chris,

I talked to engineering. You can use 522.xx or earlier. NVIDIA is aware of the issue. 

 

Thanks,
Kevin

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Community Beginner ,
Dec 26, 2022 Dec 26, 2022

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What if we have a 4080 and the drivers don't go back that far?

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New Here ,
Jan 14, 2023 Jan 14, 2023

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I have the same dilema. I have a 4080 and it will not install due to incompatible hardware. About to throw my 2080 super in the machine to see if the fix works. Damn shame I can't use the better card

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New Here ,
Jan 19, 2023 Jan 19, 2023

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I can confirm that with a 3090 it works with older firmware. It will not work with newer firmware. I could not get my 4080 to work with CUDA at all as it will not work with the oldwer drivers

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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You need to try software rendering if possible. As the problem is sitting at Nvidia's desk, you need to get a solution from them, if Adobe does not manage to have a workaround for that. You may need to try newer drivers or beta drivers if available, or older drivers. Check the Nvidia fora.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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A less optimal solution, but working for now would be to transcode the assets to a different codec.

ABAMBO | Hard- and Software Engineer | Photographer

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