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unable to purchase any MOGRT

New Here ,
Dec 15, 2025 Dec 15, 2025

In the past, I could easily go to the adobe stock tab under graphic templates and buy any MOGRT i wanted. Now Adobe is saying I can't buy the file because I don't have the latest version of Adobe Premiere. My adobe is fully updated. I even tried with the Beta version and it still doesnt let me purchase any adobe stock. So then when i go to the Adobe Stock website I can purchase

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Editing , How to
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Community Expert ,
Dec 15, 2025 Dec 15, 2025

Sign out of your account, reboot, sign in and try again.

See how thag goes.

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New Here ,
Dec 15, 2025 Dec 15, 2025

I signed out and back in, and it still doesn't work. I did find a workaround. I can go to the Adobe Stock site and download any template or MOGRT and use it that way, but I am unable to download anything from the Adobe Stock page within Adobe Premier. 

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Community Expert ,
Dec 16, 2025 Dec 16, 2025

Tried trashing preferences?

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Adobe Employee ,
Dec 16, 2025 Dec 16, 2025

Hi @SpencerDom,

 

Sorry you're running into issues.

 

Can you tell me:

  • What version of Premiere Pro you're using
  • What OS you're on
  • if anything changed between being able to license Adobe Stock mogrts inside of Premiere Pro and now (upgrade/OS update/etc).
  • Are you able to license free mogrts?
  • What kind of Creative Cloud account do you have? (Individual/Enterprise/Student?)


Thanks,

Theresa

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New Here ,
Dec 17, 2025 Dec 17, 2025
LATEST

Thanks for helping me with this. 

  • What version of Premiere Pro you're using: Premiere Pro v25.6.3
  • What OS you're on: PC
  • if anything changed between being able to license Adobe Stock mogrts inside of Premiere Pro and now (upgrade/OS update/etc): Since i was able to purchase adobe stock within the program i uninstalled the program and reinstalled it and it still didnt fix the issue.  
  • Are you able to license free mogrts? No, I am unable to use any adobe stock within premiere pro. 
  • What kind of Creative Cloud account do you have? (Individual/Enterprise/Student?) I have Adobe Enterprise
  •  
  • Another issue I have is if I save as a project, it deletes everything I worked on, and everything on my sequence timeline is deleted. The only way I am able to fix this issue is if I go to my "auto-save" folder, or I have to save it as a copy. 

 

Screenshot 2025-12-17 112444.png

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