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Unable to run Premiere Pro, can't reach Adobe servers

Explorer ,
Nov 12, 2019 Nov 12, 2019

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Not sure why Creative Cloud servers not being reachable is MY problem, especially when I was just running Premiere Pro earlier today. I can't use Premiere Pro at all because of this. Yes, my internet connection is just fine. So frustrating. 

 

Screen Shot 2019-11-12 at 2.43.15 PM.png

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Community Expert ,
Nov 13, 2019 Nov 13, 2019

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can you go to the adobe website and sign in?  How are you connected to the internet?  Has anything changed recently in the way you're connecting?

If you're using wifi and your cellphone can be a wifi hotspot, might try connecting via that.  Seems to me there are some settings in the system preferences:  network that might be causing issues.  Might try creating a new user with admistrator priveliges in system preferences:  users and groups and see if when you switch to the new user you can connect to adobe.  This would show that the problem's somewhere on your system.  

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Explorer ,
Nov 13, 2019 Nov 13, 2019

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It came back when Adobe was reachable again in a half hour. My question is more along the line of -- why can't it just check in every day or two. What happens if you are offline for an extended period? That's not a solid way of behaving. I was stuck and couldn't go forward.

 

I moved on and just did the project in Resolve. But that isn't the solution. 🙂

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Community Expert ,
Nov 13, 2019 Nov 13, 2019

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Not sure how often premiere is checking in with adobe.  I've never had this issue.  When I get a few moments I'll try turning off the ethernet connection and see what happens when I launch Premiere.

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Explorer ,
Nov 13, 2019 Nov 13, 2019

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What was concerning, was that I was using it earlier in the day. Anyways. It's user hostile.

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Community Expert ,
Nov 14, 2019 Nov 14, 2019

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fwiw, I turned off my ethernet connection for about 1/2 an hour and launched premiere without any issues and continued working for the 1/2.  Maybe someone from adobe can clarify exactly how often creative cloud needs to check your subscription.

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New Here ,
Apr 11, 2023 Apr 11, 2023

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LATEST

SOLVED WINDOWS 11: Windows Firewall

1.Open Firewall

2. Disable Firewall

3. Open Adobe App

4. You'll be prompted to log out of other devices

5. Log out of all of them

6. Then your app should work

7. You can turn Windows Firewall back on now

 

I had this issue as soon as I updated my Windows from 10 to 11

 

Hopefully this has helped 

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