Unable to start Premiere Pro and After Effects 2021 (0xc000007b)

[dmleal]

I have not been able to once run Adobe premiere pro or After effects on my new desktop. I recently upgraded to a 3070 and ever since then the program refuses to open. I can open Illustrator, Photoshop, and XD just fine without any issue, but not AE and Premiere. I have tried uninstalling, reinstalling, uninstalling creative cloud completely and reinstalling. Taking the .dll filles from my laptop (Which all Adobe products work completly fine on) and pasting them into my desktop, however that just changed the issue I was having into the current one I am facing now. 

"The application was unable to start correctly (0xc000007b) Click OK to close the application."

I am honestly extremely fed up with this issue and just want it to be fixed. Any help would be greatly appreciated! Also to note I do not have integrated graphics on my Desktop, I read some threads saying to disable the Nvidia GPU and it would fix it however I don't have that op

[Peru Bob]

What graphics driver number?

[dmleal]

Im currently running the most recent update Version 471.68

[Richard van den Boogaard]

Please uninstall the drivers for your GPU and find and install the Studio version of the GPU drivers (not the gaming version).

Hope this helps.

[dmleal]

Just did it, still not working sadly.

[Shivangi_Gupta]

Hi there,

Sorry for the trouble. We appreciate you trying the suggestions shared by the experts above. Have you considered resetting the preferences? https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

Let us know. We're here to help.

Regards,

Shivangi

[dmleal]

Nope, still nothing. I can't do this either since the program won't even attempt to open. It instantly pops up with the error code when I try by clicking the windows shortcut, and does absolutely nothing when I click "Open" through the creative cloud app.

Here is what I mean:

Opening through CC App:https://gyazo.com/e0508e322cfc74f72e680561314832e6

Opening through my Search bar: https://gyazo.com/515f6e65357b8dd1198807f1d9c3a1c2 

[Jeff Bellune]

• Run Pr as admin
• Update .NET framework
• Reinstall latest MS C++ packages
• Update DirectX

[dmleal]

Didn't work, I have already tried these steps. I even uinstalled and reinstalled all my MS C++ Packages twice now, still nothing.

[RobShultz]

You've taken a lot of good steps. You may want to consider using the cleaner tool. You would need to re-install your apps afterwards.

More info at this link:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[dmleal]

I was hopeful for this solution since I hadn't tried it yet, but it still does not work. I'm thinking of doing a complete system wipe, and attempting to install my adobe CC and see if that fixes the issue. I feel like I'm running out of options at this point.

[dmleal · Accepted solution]

Update: I fixed the issue! Turns out it was my Microsoft VS C++ installation. After trying to uninstall and reinstall now 3 times. I failed the 3rd time, and ended up instead hitting the repair button on each one. Did that twice and it magically fixed the issue. Which is weird because I had already done this before, plus clean installations 3 times. Not sure what it fixed or how it worked through a repair.

[Shivangi_Gupta]

Sounds perfect!

Thanks for keeping us informed. Give us a shout if you get any other issues. We're here to help.

Cheers,

Shivangi

[pascalr97842329]

Hello,  I got the same problem, can open other adobe apps but not AE or Premiere Pro, tried the cleaner tool, uninstalled and installed the apps several times, rebooted inbetween, including uninstall ofcomplete Creative Cloud with all my apps, still the same, AEand Premiere Pro don't open, not even a start up screen.  Also no task running in task manager other than Creative cloud.

[Jeff Bellune]

Did you try these solutions? The C++ installation repair/update worked for another user.

• Run Pr as admin
• Update .NET framework
• Reinstall latest MS C++ packages
• Update DirectX