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Unable to use Speech to Text in 15.4

Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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I am unable to use the new audio transcription feature in 15.4; when selecting the option to Transcribe Sequence, the Transcribe button is greyed out and a dialogue popup says "Recieved bad network response".

 

I have restarted my computer, Creative Cloud, Premiere, and reinstalled the new update to no avail. Anyone else having this issue/have a solution? Thanks all.

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Adobe Employee ,
Jul 22, 2021 Jul 22, 2021

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Thank you for reporting this issue!

 

One simple test would be to open https://adobe-voice.adobe.io/ in a browser - if this produces an error in the browser like "Oauth token is not valid" - then you can at least reach the service - means your firewall is setup correctly.

 

The other thing to check is https://account.adobe.com/ to make sure your license is not displaying any warnings - as the service will only work with a non-expired license present.

 

What license type are you using? (All Apps / Premiere Pro Single / Teams / Enterprise / EDU) ?

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Hiya,

The first link did exactly as described.

My account does not appear to be displaying any kind of warnings, and I am on the All Apps license.

 

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