Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Undefined is not an object & File or folder does not exist

New Here ,
May 13, 2018 May 13, 2018

Copy link to clipboard

Copied

Hi,

I keep getting 2 messeges everytime I change workspace, open a project and somtimes when just editing...
Each time the message pops it pops 4-18 times with the same message.


I tried uninstall and clean prefs and install again without success
What should I do?

Mac osx 10.12.6
Premiere pro 12.1.1

Views

5.2K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2018 May 13, 2018

Copy link to clipboard

Copied

Hi doda.luba,

Sorry for the trouble. It seems like an issue with corrupted workspace. Please try the following steps:

1. Reset the Preferences:

2. Create a new project(do not open old project)

3. Go to Window > Workspaces > Uncheck "Import workspaces from projects"

4. Check the issue.

Let us know the status.

Thanks,

Vidya

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 14, 2018 May 14, 2018

Copy link to clipboard

Copied

this is not helping.  even the default workspaces after a reset of preferences have the same issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 14, 2018 May 14, 2018

Copy link to clipboard

Copied

Hi doda.luba,

Thanks for testing. Have you checked the issue with any other version of Premiere Pro? Steps: Install previous version of your Creative Cloud app

Is it possible to update the OS to 10.13? Is there any specific reason why you are on OS 10.12.6?

If possible, login to a different Admin account in the Mac OS & check if the issue persists.

Thanks,

Vidya.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 17, 2021 Nov 17, 2021

Copy link to clipboard

Copied

LATEST

Hi, i have same trouble, I just bought loupedeck+ hardware, strangely every loupedeck and premire programs run together, the message always appears. how can i use the hardware, if the software can't run at the same time

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 30, 2018 Oct 30, 2018

Copy link to clipboard

Copied

I had this problem and figured out once I disconnected from my server it worked fine. I was NOT running anything off the server, but just having it connected in finder was enough to freak out premiere for some reason. Hopefully this helps.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 05, 2018 Nov 05, 2018

Copy link to clipboard

Copied

Hi doda.luba,

Did you find a solution to your problem? If you didn't, let us know and we'll find you an alternate solution.

Thanks!

Caroline

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 29, 2019 Oct 29, 2019

Copy link to clipboard

Copied

We're getting same error, but have to click 9 times. We noticed everytime we clicked OK the Libraries panel would flash. So we removed Libraries panel from all the workspaces and don't get the issue any more. Every new user is warned.

But today I installed the Audio Network plugin and got the same error trying to download. 

Thanks to this post on CreativeCow, I removed my volume called LIBRARY and my Library panel loads without flashing and so does Audio Network.

We run an XSAN here with a volume called LIBRARY, but I was able to reproduce the problem on a second Mac with just a USB stick called LIBRARY. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 22, 2019 Nov 22, 2019

Copy link to clipboard

Copied

OH MY GOD THANK YOU!!! I was pulling my hear out over this problem for days. I do have a NAS with one of the volumes called Library. I disconnected it and BAM the errors are gone! This is the weirdest solution to a problem with Adobe products I've ever seen (and I've seen plenty 😉 Thank you again and all the best!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 24, 2021 Jul 24, 2021

Copy link to clipboard

Copied

Thank you too! you saved my day and I cant same the same from those people at the adobe help center!!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines