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Unsupported Video Driver error

Explorer ,
Feb 02, 2023 Feb 02, 2023

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I've been getting an Unsupported Video Driver error on my Adobe Premiere Pro 2023 ever since its 2020 version.  It looks like the driver I have now has been discontinued according to the Adobe website.  The problem I have is that I don't know which driver version to choose on the NVIDIA Driver Downloads page .  The only one I could find that might match my current driver is for notebooks, I have a PC.  What should I do?

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hello larka-x@yahoo.com,

Thanks for the message. Are you still experiencing this bug? The team will need more info from you to reproduce it. Can you provide the information required here? How do I write a bug report? Which GPU driver are you using now?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello larka-x@yahoo.com,

Thanks for the message. Are you still experiencing this bug? The team will need more info from you to reproduce it. Can you provide the information required here? How do I write a bug report? Which GPU driver are you using now?

 

I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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