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Update v22 not showing up in Creative Cloud

New Here ,
Nov 11, 2021 Nov 11, 2021

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Creative Cloud says all apps up to date/no updates available—but Premiere is still v15.2.

(Same goes for Photoshop, Lightroom etc, all 'up to date', but not really....)

 

Have tried everything listed here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

 

PC Specs are fine. Anyone else had this issue? 

 

Thanks!

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Adobe Employee ,
Nov 13, 2021 Nov 13, 2021

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Hi nickm10747206,

 

Sorry to hear about this. We can get this checked. Would you mind confirming the OS that you are using?

 

Thanks,

Sumeet

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Thanks for the reply Sumeet,

 

Windows 10 Education, version 20H2

OS Build 19042.1348

Windows Feature Experience Pack 120.2212.3920.0

 

PC is part of an institution, not a personal device.

The update is available on my personal device, using the same Adobe login. 

 

Cheers

Nick

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Adobe Community Professional ,
Nov 16, 2021 Nov 16, 2021

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Might want to contact the institution.

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New Here ,
Nov 24, 2021 Nov 24, 2021

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LATEST

SOLVED: Institution's IT Department deleted an update cache at their end, which resulted in the new updates appearing. 

Cheers!

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