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Updating Production to Premiere Pro 2023 crashes the app

Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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I'm testing the 2023 update and opening/converting a Premiere Pro 2022 production causes the entire application to crash after the bar moves about 10%. I tried multiple Productions, I also moved them of our Lucidlink (first crash also crashed my Mac Finder) to the desktop etc. all to no avail.

 

It does create a duplicate Production labeld 23 but those have issues opening. 

 

This is on a Macbook Pro M1 Max 64GB running the latest updates of Mac OS. 

TOPICS
Crash , Error or problem , Freeze or hang

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Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Okay I just gave it another change and if you just ignore the fact that nothing is happening accept a spinning beach ball and a frozen progess bar, oh and also ignoring the fact that Mac OS says that PPro has crashed and give it a couple of minutes, it's able to convert my Productions. 

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Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Same here. The new 2023 keeps on crashing opening my old project. I am rolling back.
Adobe is so bad with updating versions.

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New Here ,
Oct 23, 2022 Oct 23, 2022

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Same very ennoying Problème.

JR

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Hi there. the same thing is happening to me, but it happens when I try and save my project. when I go to click on anything in the taskbar (Like "File" "Clip" "Help" those things) Premire Pro freezes and says "The software is not responding. Thankfully I can do ctrl + s, but it's still horribly annoying because it came out of nowhere. I'm using an ASUS computer with Windows 11.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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You might be able to dump all cache files for the new version and get it working correctly. But ... sage advice:

 

When installing a new version ...

 

1) Please, make sure that you UNCHECK the option to 'remove previous versions'. That leaves all previous versions installed, and you can keep working in them until you find the new major version working correctly.

 

2) DO NOT 'upgrade projects from one version to the next!

 

3) To migrate project to a new major version: create a NEW project in the new version.

 

3) Use the MediaBrowser panel to navigate to the older version project file, and IMPORT or INGEST the contents of that version's project file into the new version. This gets the content of the old into a correctly setup new project file, with the safest and best chance of correct metadata all around.

 

And this process leaves both the previous version and your 'old' project file untouched so you can keep working in them at need.

 

Neil

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Community Beginner ,
Oct 24, 2022 Oct 24, 2022

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A Production with 20+ projects in it does not invite to manually replace each and every project. And to keep them half in the old version and half in the new does not feel like the wisest solution going forward. Luckily in the end the conversion did work and I'm now happily continuing my work.

 

Also opening an old version and converting it will always prompt you to create a seperate copy for the new version, same thing happend with the Production conversion. And in 10 years I never had any issues with this.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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That new Productions feature (what, a year old now, something like that?) is pretty awesome. I'm a one-man shop and use it for a year's work.

 

And I've created a new Production with a new version, then re-created my base folder structure, then migrated (as in the previous post) any projects that are continuing. Many of course will be.

 

It's a bit tedious, takes a morning or so. But seems to work.

 

I'm trying to remember which staffer to 'ping' for Productions stuff. Hmm.

 

Neil

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New Here ,
Nov 18, 2022 Nov 18, 2022

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ugh even new projects are crashing for me. I'm getting warnings on every file I upload too. Soooooo unproductive!! 

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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I presume you deleted all cache files?

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Worked like a charm, thank you. 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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LATEST

Oh damn false alarm. Still not working. Always awesome when you're working to a deadline. I'm getting mutliple errors. Been using Premier pro for maybe 2 years. Always the same process but first time having this issue. 
1) First one is when I place a video into the timeline (can't think of the proper name right now). It wouldn't let me screenshot (disappeared) but basically read 'Error retrieing frame...." repeatitively. 

2) second was 'A low-level exception occured in ImporterMPEG (Importer:8).

3) the whole thing just crashed. 

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