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Upgrading Production to v25 Causes Crash

Contributor ,
Oct 16, 2024 Oct 16, 2024

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I cannot get a production to finish the upgrade process with v25 of PP as well as in v25.1 beta. 

 

The progress bar gets to around 1/3 of the way before it crashes. The production folder was properly duplicated and renamed on my drive, but that's it. Production size is around 1.5gb if that's relavent.

 

 

M1 Max

Sonoma 14.6.1

PP v25

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correct answers 1 Pinned Reply

Adobe Employee , Oct 25, 2024 Oct 25, 2024

Hi,

Please provide the developers with more information. See, How do I write a bug report?

 

Thanks,
Kevin

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Adobe Employee ,
Oct 25, 2024 Oct 25, 2024

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Hi,

Please provide the developers with more information. See, How do I write a bug report?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Contributor ,
Oct 28, 2024 Oct 28, 2024

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I submitted a crash report 1 or 2 times.

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Adobe Employee ,
Oct 29, 2024 Oct 29, 2024

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Hi @davef43726944 - We received your crash reports.  Do you have any custom scripts you are running?  Do you have any audio plugins installed?  If so can you try disabling and let us know if you are still having issues.

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Contributor ,
Oct 29, 2024 Oct 29, 2024

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@jamieclarke No custom scripts. I have several extensions including Excalibur and lots of Waves plugins. Will try with disabling my audio plugins when I get a chance.

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Adobe Employee ,
Oct 29, 2024 Oct 29, 2024

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Hi @davef43726944 - What beta build are you seeing this same behavior?

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