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3

V24 error messages

Contributor ,
Oct 17, 2023 Oct 17, 2023

Hi,

I'm getting the following error messages using V24 and a new project.

Windows 11

The low level errors come after opening saved project (project was created in this version)

Export Error when trying to render project.

I am working with 50GB of HD space available.

Cleared cache, issue not solved.

Have changed from GPU to Software only.

Any assistance please.

 

TOPICS
Error or problem , Hardware or GPU , Performance
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correct answers 1 Pinned Reply

Adobe Employee , Oct 25, 2023 Oct 25, 2023

Good Day Greg @ Caprice,

I am sorry that we in the forums could not fix your issue. At this time, would you mind contacting assisted support directly to help you find a solution to this problem? The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

 

Let us know what they say so that the community can stay abreast about what's going on.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 25, 2023 Oct 25, 2023
LATEST

Good Day Greg @ Caprice,

I am sorry that we in the forums could not fix your issue. At this time, would you mind contacting assisted support directly to help you find a solution to this problem? The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

 

Let us know what they say so that the community can stay abreast about what's going on.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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