Veteran Premiere user not getting video display on new computer

[Adam27510533kzzc]

Hello, any info or advice or guidance is much appreciated.  I am attempting to load edit video media into Premiere and the source monitor and timeline monitor do not display any video, just a black screen.  Audio does play and is measured in levels.  My computer most definitely meets tech requirements.  I have attempted editing on multiple versions, including the newest one.  Files that I'm attempting to open in Premiere playback normally on my default windows media player.  I've included a screenshot of the file in the timeline noting it's blue color.  Haven't edited for a few months, so not sure if this is just a new color scheme or if this indicates a problem.  Can anyone give me things to try or check in order to simply display video on source and timeline?

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[John T Smith · Accepted solution]

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

[Adam27510533kzzc]

Thank you, my computer needed Intel specific driver.  I 'm very confused by that, but learning something new everyday.  Thanks again.

[MyerPj]

You'll probably need to supply a bit more information:

Info needed for a bug report