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video clip freeze when I add text to sequence

New Here ,
Sep 03, 2022 Sep 03, 2022

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When I add any effects like Text to the clip, it freezes when it reaches the Text layer. Everything else like the music continues. I can click anywhere but I can't stop the music and cant control the sequence any more. 

Thanks for your help.

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Crash , Editing , How to

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Adobe Employee ,
Sep 04, 2022 Sep 04, 2022

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Hi there!

Sorry to hear that. Which device is used to record media files? Have you tried resetting preferences and deleting cache files?

 

Let us know if that helps.

Thanks,

Kartika

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