Video codec problem

[Steven Smith]

Hi im new to Premiere Pro and i downloaded some stock videos and music so i can practise my skills. i downloaded the files from Envato Elements and when i go into Premiere pro and import the files it says that the files are not supported. can someone help please as im stuck at the moment.

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

[John T Smith]

Codec tutorial https://community.adobe.com/t5/Premiere-Pro/Adobe-Premiere-Pro-Tutorials-Video-Codecs/td-p/4788943

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

Exactly what is INSIDE the video you are importing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[Steven Smith]

[Averdahl · Accepted solution]

You must un-zip the footage.

https://www.google.com/search?q=how+to+unzip&oq=how+to+unzip

[Steven Smith]

Thankyou very much a simple 46 second video and im on my way.

[Derek24573542hl8h]

I am not able to see the video what type is the codec

[Averdahl]

I am not able to see the video what type is the codec

By @Derek24573542hl8h

How are you doing it and what do you see? Where does the video file come from?

[Derek24573542hl8h]

The video comes up as a white file with audio.

[Averdahl]

The video comes up as a white file with audio.
By @Derek24573542hl8h

Do you have the answer to the second question i asked? Without that we can only guess.

Read the post by John T Smith in this very thread regarding how to find out what codec you have using MediaInfo.