Hi im new to Premiere Pro and i downloaded some stock videos and music so i can practise my skills. i downloaded the files from Envato Elements and when i go into Premiere pro and import the files it says that the files are not supported. can someone help please as im stuck at the moment.
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Some things to do, and more information needed for someone to help...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...
Exactly what is INSIDE the video you are importing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
Thankyou very much a simple 46 second video and im on my way.
I am not able to see the video what type is the codec
The video comes up as a white file with audio.
Do you have the answer to the second question i asked? Without that we can only guess.
Read the post by John T Smith in this very thread regarding how to find out what codec you have using MediaInfo.