Video codec problem

Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Hi im new to Premiere Pro and i downloaded some stock videos and music so i can practise my skills. i downloaded the files from Envato Elements and when i go into Premiere pro and import the files it says that the files are not supported. can someone help please as im stuck at the moment.

 

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correct answers 1 Correct answer

Adobe Community Professional , Apr 18, 2020 Apr 18, 2020

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Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

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Codec tutorial https://community.adobe.com/t5/Premiere-Pro/Adobe-Premiere-Pro-Tutorials-Video-Codecs/td-p/4788943

 

Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

 

Exactly what is INSIDE the video you are importing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Screenshot (2).pngScreenshot (3).pngScreenshot (4).png

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Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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Thankyou very much a simple 46 second video and im on my way.

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New Here ,
May 23, 2022 May 23, 2022

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I am not able to see the video what type is the codec

 

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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I am not able to see the video what type is the codec

 

By @Derek24573542hl8h

 

How are you doing it and what do you see? Where does the video file come from?

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New Here ,
May 24, 2022 May 24, 2022

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The video comes up as a white file with audio.

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Adobe Community Professional ,
May 25, 2022 May 25, 2022

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The video comes up as a white file with audio.
By @Derek24573542hl8h

 

Do you have the answer to the second question i asked? Without that we can only guess.

 

Read the post by John T Smith in this very thread regarding how to find out what codec you have using MediaInfo.

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