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Video driver error message

Participant ,
Feb 08, 2023 Feb 08, 2023

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I've been using Premiere Pro successfully on my year old Dell XPS 8940, but this week when I open Premiere Pro it's telling me I have a video driver issue. As far as I can tell I have the latest driver available, so I have no clue how to fix this and need some guidance please.

Below is a screenshot of the error I'm getting, and I can close this and work anyway, seemingly without any glitches so far, but this popping up all the time is becoming annoying.

I'm not even sure what other info I should post here about my system, other than I'm running Windows 11 and PP 2023, and it is fully updated. I almost think the last update is what is causing this problem, but can't be sure. I have no idea how to find exactly what driver I am using, but when searching for updated versions, I updated with Dell a few weeks ago, and when I go to the NVIDIA site, the most recent they have is August 2022.

Please help 🙂

premier pro video driver error message.jpg

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Community Expert ,
Feb 08, 2023 Feb 08, 2023

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You are a bit behind with updating, this is the one you need. Do a clean install as shown below.

https://www.nvidia.com/Download/driverResults.aspx/199662/en-us/

nvidia.jpg

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Participant ,
Feb 08, 2023 Feb 08, 2023

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Thank you so much, that worked!

Can I ask where you went to find the correct driver? I searched and searched and could only ever find one from last August.

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