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Video Files not importing

New Here ,
Aug 02, 2022 Aug 02, 2022

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When I try to import a video file in adobe premiere I am getting a Import error "Requested file could not be imported". This happens for multiple formats including .mp4. I am using windows 10 and premiere is v22.5.0(build 62). How do I resolve this issue?

 

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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Moving this to the more appropriate Premiere Pro forum for better help.

-Manan

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Hi, was there a solution to this error? I am using PP 23.1 and experiencing the same issue now. Error reads "The requested file(s) could not be imported". I have unistalled/re-installed premier pro, cleared all media cache. I've also tried downgrading to the previous PP software (23.0) and the same issue appears. My comp specs are:
Apple Macbook Pro

Apple M1 Max

Mem 32GB

 

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