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Video files not loading into Premiere Pro, some importing as audio in the bin

New Here ,
Aug 16, 2023 Aug 16, 2023

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The error that I'm getting out of premiere pro is "the importer reported a generic error". Also getting this error now: "The file has an unsupported compression type."

 

The files I am getting this error with are .mov video files that I have used for a lot of video content. I have used these video files in the past with PrPro on this very PC and they worked fine, I have multiple projects that worked fine with these video files and I can still play and watch the video files on my computer with VLC. But when I import them into Premiere Pro they import as audio files, with no video.

 

For reference, everything works fine when I load the same files on another PC onto premiere pro.

I’m guessing it’s a codec issue, but not quite sure how to fix it. I have tried every fix I found by searching around on google and none of those have worked. Also re-installed Premiere and tried previous versions of the software, all with the same issue. 

PC specs:

Sumit31721753fnbw_0-1692253482554.png

Sumit31721753fnbw_1-1692253499056.png

Any ideas?

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Community Expert ,
Aug 16, 2023 Aug 16, 2023

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Moved to Premiere Pro forum for better help

-Manan

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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If the footage is variable framerate convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

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Adobe Employee ,
Aug 17, 2023 Aug 17, 2023

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Hi Sumit31721753fnbw!

Thank you for reaching out. What's the source of the media files? Can you share media properties? You can also try transcoding files: https://handbrake.fr/

 

Let us know how it goes.

Kartika

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Community Expert ,
Aug 17, 2023 Aug 17, 2023

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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