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Video Flashing in Premiere - Plays just fine in QuickTime Player

Explorer ,
Aug 18, 2022 Aug 18, 2022

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I've recently upgraded Premire and MacOS (to Monterey) after upgrading to a MacStudio from an old MacPro (which couldn't run Monterey or the newest version of Premirere)

 

Now I'm having issues with footage from my older camera (Sony FS-5,  XAVC-Long).    Footage from my FX-9 doens't seem to have the same issue.   

 

The video has subtle single frame flashing.   Looks to be always on the same random frames.   Still flashes when exported.   Origional clip plays fine if I open it in QuickTime player.  I've tried relinking media and importing into new project.   Also tried the color space override since I've had issues with old SLOG footage being color-corrected "twice" when opening old SLOG projects.   But this footage wasn't shot in SLOG.  I've attached short sample.

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correct answers 1 Correct answer

Explorer , Aug 18, 2022 Aug 18, 2022

HUGE shout out to Sumukh at Adobe support for taking the time to take over my comptuer, clean the media caches and run CC Cleaner.   Problem soved!!!!

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Explorer ,
Aug 18, 2022 Aug 18, 2022

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HUGE shout out to Sumukh at Adobe support for taking the time to take over my comptuer, clean the media caches and run CC Cleaner.   Problem soved!!!!

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hi ! What he did exactly, cause i have the same trouble and nobodies in adobe support can fix it :/.

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Community Beginner ,
Sep 24, 2022 Sep 24, 2022

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yes i'm having the exact same issue - what did you do to resolve it?

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Explorer ,
Sep 28, 2022 Sep 28, 2022

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Adobe support took control of my computer so it was a little hard to keep up but.... He had me trash all the files in the media cache folders but we did it using the finder, not the option in Premiere's Preferecne menu.

https://screenlight.tv/blog/the-definitive-guide-to-adobe-premiere-pros-media-cache

 

 

 

Then he downlaoded and ran Creative Cloud Cleaner  (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)

 

There was some force quitting of background apps in the Activity Montitor but that looks to be outlined in the link above.

 

The CC Cleaner *I think* removed Premiere because then he had me download the stand-alone installer for premiere and re-installed it. 

 

 

Again, he did most of the work and I just typed in admin passwords when promtped.  

 

 

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