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Video from phone is Glitchy - Source video is smooth

New Here ,
Apr 13, 2023 Apr 13, 2023

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Here is a loom video of the problem I am facing - https://www.loom.com/share/d1ba42635e7b4da7a066cc7b81041878

 

Other videos taken from the camera are working fine. I have cleared media cache, reset prefences, updated adobe premiere pro, updated my graphics card, and updated windows. Please help lol!

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Editing , Formats , Performance

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Adobe Employee ,
Apr 13, 2023 Apr 13, 2023

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Hi,

Can you try switching off hardware decoding in Preferences > Media? Otherwise, you might want to transcode the file in another app, like Shutter Encoder (free). Let us know if either of these things are working.

 

Thanks,
Kevin

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Community Expert ,
Apr 13, 2023 Apr 13, 2023

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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