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Video gets cut to 5 seconds

New Here ,
Nov 22, 2020 Nov 22, 2020

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Hello,

I am trying to edit a video and my souce video is 37 mins long. Every time I import it into premier it cuts it down to 5 seconds I dont know why. Please help 

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Editing , Error or problem , How to , Import

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correct answers 1 Pinned Reply

Adobe Employee , Jan 13, 2025 Jan 13, 2025

Hi @utterly_7503,
Thanks for the post. Iā€™m Kevin from support, a moderator here. May we have more information? See the post, ā€œHow Do I Write A Bug Report? (https://adobe.ly/4ag3ze5) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.
 
Thanks,ā€Ø

Kevin

 

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New Here ,
Jan 13, 2025 Jan 13, 2025

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same problem, frustrating

 

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

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Hi @utterly_7503,
Thanks for the post. Iā€™m Kevin from support, a moderator here. May we have more information? See the post, ā€œHow Do I Write A Bug Report? (https://adobe.ly/4ag3ze5) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.
 
Thanks,ā€Ø

Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist ā€“ Pro Video and Audio

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Adobe Employee ,
Jan 21, 2025 Jan 21, 2025

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Hi @Mekhi5FE3 and @utterly_7503,

We didn't hear back after asking for more info. Are you folks back on track? Hope so! Please let the community know.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist ā€“ Pro Video and Audio

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