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Hey there, My premiere pro version 2019 now doesn't play a video, once I upload the video into the sequence bar it either moves the line bar on the sequence but the video does not play along, and sometimes it just displays a blank screen. I receive an error message about the failure to retrieve the frame rates. Any recommendations or solutions would be helpful.
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What video format/codec? What is your computer's specs? We need information so we're not just blind guessing.
Neil
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Video format
MP4 video format
Computer specs.
Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz 2.40 GHz(Processor)
8.00 GB (RAM)
x64-based processor
I hope this is of help. thanks for the initiative looking forward to reading from you.
Peter
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Hi Peter,
Sorry to hear about this. Are you experiencing this issue with any specific media, or is it happening with multiple files? Also, where are these media files saved (internal/external/network drive)?
Thanks,
Sumeet
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Hi Kumar
I have not tried out other files but once I think I tried. I had my files stored internally but due to space and safety, i moved all to an external drive.