Video import to sequence error.

New Here ,
Mar 12, 2022 Mar 12, 2022

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Hey there, My premiere pro version 2019 now doesn't play a video, once I upload the video into the sequence bar it either moves the line bar on the sequence but the video does not play along, and sometimes it just displays a blank screen. I receive an error message about the failure to retrieve the frame rates. Any recommendations or solutions would be helpful.

TOPICS
Crash , Editing , Error or problem , Freeze or hang , How to , Import , Performance

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Adobe Community Professional ,
Mar 12, 2022 Mar 12, 2022

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What video format/codec? What is your computer's specs? We need information so we're not just blind guessing.

 

Neil

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New Here ,
Mar 12, 2022 Mar 12, 2022

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Video format

MP4 video format

 

Computer specs.

Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz   2.40 GHz(Processor)

8.00 GB (RAM)

x64-based processor

 

I hope this is of help. thanks for the initiative looking forward to reading from you.

 

Peter

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Adobe Employee ,
Mar 13, 2022 Mar 13, 2022

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Hi Peter,

 

Sorry to hear about this. Are you experiencing this issue with any specific media, or is it happening with multiple files? Also, where are these media files saved (internal/external/network drive)?

 

Thanks,

Sumeet

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New Here ,
Mar 13, 2022 Mar 13, 2022

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Hi Kumar

 

I have not tried out other files but once I think I tried. I had my files stored internally but due to space and safety, i moved all to an external drive.

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