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Video is green and pink and double

New Here ,
Aug 14, 2022 Aug 14, 2022

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Hello, I am trying to create a vdeio using Premiere Pro, but it is appearing green and pink/purple, and doubled (see attached photo). How can I fix this issue? I tried going to Project Settings and changing the Mercury Playback, but this did not work for me. Any solutions would be helpful. Thank you. 

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Hardware or GPU

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Then update or roll back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)


If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.


If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Aug 14, 2022 Aug 14, 2022

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If that doesn't work, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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