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If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).
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Also, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/