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Video not showing up but I can hear it

New Here ,
Jan 03, 2018 Jan 03, 2018

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Hi!

I'm relatively new to Premiere Pro, but I've edited a few videos without encountering this issue.

I dragged and dropped my video into the application like I usually do, but this time when I press play I can't see anything.

I hear the audio and it looks as though it should be playing, but it's just black. I've tried deleting/clearing the media cache and updating the GPU, but still nothing. I figure I'm doing something wrong, just can't put my finger on it. I've looked at countless YouTube videos with no luck. Any recommendations? I've attached a photo for reference.

Capture.JPG

Thanks in advance!

Katherine

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Advocate ,
Jan 03, 2018 Jan 03, 2018

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What part of the workspace do you 'drop' your asset into?

Could we see a screen shot of the Media Browser Tab listing?

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New Here ,
Jan 04, 2018 Jan 04, 2018

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I'm dropping the asset directly into the timeline. I've attached the photo of what I think you asked for.Capture.JPG

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Advocate ,
Jan 04, 2018 Jan 04, 2018

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Screen Shot 2018-01-04 at 12.49.02 PM.png

Twirl open that line C: (Windows) so you can see the asset

Delete the Audio and Video tracks from the Timeline

Drag the asset from the Project Pane up into the Source Monitor

From there drag both tracks to the Timeline.

Video should show in Program pane.

Screen Shot 2018-01-04 at 1.26.25 PM copy.png

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Adobe Employee ,
Jan 03, 2018 Jan 03, 2018

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Hi Katherine,

Check Project Settings > General. Under Video Rendering and Playback. Choose Renderer > Mercury Playback Engine Software Only.

Does it work now?

Thanks,
Kevin

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New Here ,
Jan 04, 2018 Jan 04, 2018

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Still no luck!

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New Here ,
Jan 08, 2018 Jan 08, 2018

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Turned off GPU Acceleration for rendering and playback. That fixed our issue on 8 pcs that used to work without a hitch. Thanks for that step. Not my usual troubleshooting thought on boxes that didn't have the issue in the past.

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New Here ,
Jan 08, 2018 Jan 08, 2018

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Hi Kevin,

I'm still have difficulties. I've tried all the suggestions people gave me but nothing has worked. Do you have any other recommendations?

Thanks!

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LEGEND ,
Jan 08, 2018 Jan 08, 2018

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Adobe Employee ,
Jan 08, 2018 Jan 08, 2018

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Hi KatherineG,

What kind of GPU do you have? If you have the Intel UHD 620 and/or NVIDIA 750M, please update your video drivers. Tip from our support agents: Update NVIDIA drivers downloaded directly from the NVIDIA website.

Thanks,
Kevin

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New Here ,
Jan 04, 2018 Jan 04, 2018

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Same thing happened to me today. Odd thing is that it just started happening on two pcs (same model) and NOT on two others (same other model) with the exact same footage. All run the latest version of all CC apps. I'm thinking of looking into video drivers first but this is the first time I've hit this issue and I bounce to a lot of machines here at work.

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New Here ,
Jan 04, 2018 Jan 04, 2018

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What model PC were you using when you had this problem? I'm using a Latitude 3570.

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LEGEND ,
Jan 04, 2018 Jan 04, 2018

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Follow Step 2C below,  then bring the clip to the Source Monitor.  Does it play?

Unofficial Premiere Pro Troubleshooting Guide

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New Here ,
Jan 04, 2018 Jan 04, 2018

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No, it still only plays sound and shows blackness.

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LEGEND ,
Jan 04, 2018 Jan 04, 2018

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OK.

Perform Step 2H and then 2C.

If that doesn't work, go with Step 2I and then 2C.

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New Here ,
Apr 13, 2020 Apr 13, 2020

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Hey Katherine,

Turning of GPU acceleration worked for me. 🙂

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Hi, I just encountered the exact same problem. All I tried was close the app and open it back again and it worked properly then! Don't save your changes, click no and close the application. Open it again and import the same files and it works! I know this was posted 3 years ago, but hope this helps users encountering this problem now!

 

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hey Prakriti,

Thanks for your input. Appreciated!

 

Kevin

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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LATEST

Hello All,

A "black screen" is often due to lack of system resources. Try rebooting the computer as an initial troubleshooting step. Make sure that you are also meeting system requirements. Please also check the Help menu for the System Compatibility Report for clues as to the lack of resources for your computer to playback your footage reliably.

 

Thanks,
Kevin

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