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I'm relatively new to Premiere Pro, but I've edited a few videos without encountering this issue.
I dragged and dropped my video into the application like I usually do, but this time when I press play I can't see anything.
I hear the audio and it looks as though it should be playing, but it's just black. I've tried deleting/clearing the media cache and updating the GPU, but still nothing. I figure I'm doing something wrong, just can't put my finger on it. I've looked at countless YouTube videos with no luck. Any recommendations? I've attached a photo for reference.
Thanks in advance!
What part of the workspace do you 'drop' your asset into?
Could we see a screen shot of the Media Browser Tab listing?
I'm dropping the asset directly into the timeline. I've attached the photo of what I think you asked for.
Twirl open that line C: (Windows) so you can see the asset
Delete the Audio and Video tracks from the Timeline
Drag the asset from the Project Pane up into the Source Monitor
From there drag both tracks to the Timeline.
Video should show in Program pane.
Check Project Settings > General. Under Video Rendering and Playback. Choose Renderer > Mercury Playback Engine Software Only.
Does it work now?
Still no luck!
Turned off GPU Acceleration for rendering and playback. That fixed our issue on 8 pcs that used to work without a hitch. Thanks for that step. Not my usual troubleshooting thought on boxes that didn't have the issue in the past.
I'm still have difficulties. I've tried all the suggestions people gave me but nothing has worked. Do you have any other recommendations?
What kind of GPU do you have? If you have the Intel UHD 620 and/or NVIDIA 750M, please update your video drivers. Tip from our support agents: Update NVIDIA drivers downloaded directly from the NVIDIA website.
Same thing happened to me today. Odd thing is that it just started happening on two pcs (same model) and NOT on two others (same other model) with the exact same footage. All run the latest version of all CC apps. I'm thinking of looking into video drivers first but this is the first time I've hit this issue and I bounce to a lot of machines here at work.
What model PC were you using when you had this problem? I'm using a Latitude 3570.
No, it still only plays sound and shows blackness.
Perform Step 2H and then 2C.
If that doesn't work, go with Step 2I and then 2C.
Turning of GPU acceleration worked for me. 🙂
Hi, I just encountered the exact same problem. All I tried was close the app and open it back again and it worked properly then! Don't save your changes, click no and close the application. Open it again and import the same files and it works! I know this was posted 3 years ago, but hope this helps users encountering this problem now!
Thanks for your input. Appreciated!
A "black screen" is often due to lack of system resources. Try rebooting the computer as an initial troubleshooting step. Make sure that you are also meeting system requirements. Please also check the Help menu for the System Compatibility Report for clues as to the lack of resources for your computer to playback your footage reliably.