video play lag

New Here ,
Feb 18, 2022 Feb 18, 2022

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hi, please help, i'm going crazy.  The images I send from gopro to macOs stutter both on the computer and in Adobe.  while there is nothing in the previous image, the next one appears out of order, distorted.  and it can't be fixed. What do you think could be the problem?

thank you

 

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Editing , How to , Performance

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Adobe Employee ,
Feb 19, 2022 Feb 19, 2022

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Hi there,

 

We're sorry to hear about this. Let us know the version of Premiere Pro that you are using & the system specs. Also, are you importing images or videos in Premiere Pro? If possible, please share a screen recording of the issue that you are experiencing. It will help us to understand the issue properly.

 

Thanks,

Sumeet

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