• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Video playback issues

New Here ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Dear Sir

Dear Madam

 

I'm having trouble with video playback. On quite a few ocasions the playback freezes or there appear these dots on the preview monitor while playback resumes. It can sometimes be resolved after a few more playback attempts from different starting points  but it's really annoying and often rime consuming

 

Meanwhile if I watch the original file on VLC media Player none of these issues occur.

 

It's hard to give fixed dara like resolution or frame rate because not all files have the same specs.

 

Can you help me?

 

Yours sincerely

 

Jan-Willem

TOPICS
Editing , Error or problem , Freeze or hang

Views

64

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Hello

For further information here are the technical specs of my PC

OS: Windows 11 Pro 64-bits (Version: 21H2, Build: 22000.978)

CPU     12th Gen Intel(R) Core(TM) i5-12400F   2.50 GHz.

RAM: 16,0 GB.

Hard Drive Space Available: 352 GB

GPU: Nvidia GeForce GTX 1650. (Version 516.94 Release date 2022/09/08).

Premiere Pro edition: 2022 (version: 22.6.2) Auto-update enabled.

As source files I mostly use .mp4 files with (720px60 fps or 1080px60 fps) with H264 and AAC codecs.

The setting: “Mercury Playback Engine (Software Only)” is on.

As far as I can see I don’t seem to have any crash logs.

To my knowledge I don’t have any third-party effects or codecs installed.

I’ve added the project file as an attachment.

If you need any additional information, please let me know and I’ll try to find it.

Thank ypu i, advance for yout help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

quote

Hard Drive Space Available: 352 GB

By @jwdw2769228

 

SSD or HDD?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

SSD.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

Project opens fine.

Cannot play as all assets are off line.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

Hello

 

Thank you for your reply.

 

As you said, the issue has never been about opening the project, only during playback in the preview monitor.

 

Yours Sincerely

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 16, 2022 Sep 16, 2022

Copy link to clipboard

Copied

LATEST

Post screenshot of clip in media info in treeview.

MediaInfo

Might want to set MPE to hardware instead of software.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
Then try pressing Enter to render the timeline and turn the red line above the timeline to green.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines