Video Rendering and Playback Greyed out.

[Azad5FD9]

Hi all,

I have a problem after the update to Premiere Pro 2021. My video rendering and playback option is all grayed out when starting a new project. In Premiere Pro CC 2020 i could choose between: "Mercury Playback Engine GPU Acceleration"(the one i always choose) and "Mercury Playback Engine Software Only". But in 2021 version the option is grayed out on the "software only" option.

I am Using AMD Radeon(TM) R4 Graphics on my Laptop. 

Sometimes it Shows GPUsniffer.exe issue. I installed new window 10 1909 updated version but still showing same issue.

Kindly help me to resolve this issue. My clients are waiting. I am in big tension.

Any suggestions what could be the issue?

Regards Aftab Javaid. 

[Peru Bob]

You may need a dedicated graphics card in the latest version of Premiere Pro:

https://helpx.adobe.com/premiere-pro/system-requirements.html

Your integrated graphics is not supported:

https://helpx.adobe.com/premiere-pro/system-requirements/2021.html#gpu-acceleration