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Video Rendering and Playback Greyed out.

New Here ,
Aug 27, 2021 Aug 27, 2021

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Hi all,

I have a problem after the update to Premiere Pro 2021. My video rendering and playback option is all grayed out when starting a new project. In Premiere Pro CC 2020 i could choose between: "Mercury Playback Engine GPU Acceleration"(the one i always choose) and "Mercury Playback Engine Software Only". But in 2021 version the option is grayed out on the "software only" option.

 

I am Using AMD Radeon(TM) R4 Graphics on my Laptop. 

 

Sometimes it Shows GPUsniffer.exe issue. I installed new window 10 1909 updated version but still showing same issue.

 

Kindly help me to resolve this issue. My clients are waiting. I am in big tension.

 

Any suggestions what could be the issue?

Regards Aftab Javaid. 

TOPICS
Error or problem, Hardware or GPU, Performance

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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You may need a dedicated graphics card in the latest version of Premiere Pro:

https://helpx.adobe.com/premiere-pro/system-requirements.html

 

Your integrated graphics is not supported:

https://helpx.adobe.com/premiere-pro/system-requirements/2021.html#gpu-acceleration

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