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Video Transition from Motion Array not working

New Here ,
Oct 24, 2023 Oct 24, 2023

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Hi there,

 

I'm hoping someone can help. I am quite new to editing videos on Adobe. I've downloaded some transitions from Motion Array to include in a promotional video I am making for my business. The video files show up in my library, but the file seems to be empty/isn't playing. I downloaded several different transitions as I thought perhaps one of them was bugged or faulty. So far I tried the following: check if my adobe is the newest version, cleared media cache in my preferences, unchecking the composite linear in the sequences checkbox. I would be grateful if someone could help me! I took screenshots of the files and what it looks like in my screen. 

 

Screenshot 2023-10-24 at 16.02.18.png

 

Screenshot 2023-10-24 at 16.03.12.png

 

Screenshot 2023-10-24 at 16.03.30.png

This is what the transition is supposed to be like/where I downloaded it from: 

Screenshot 2023-10-24 at 16.04.51.png

Thank you so much!!

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New Here ,
Feb 16, 2024 Feb 16, 2024

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I am the author of this collection of fire transitions. I'm sorry to hear that you've encountered issues using my template. However, I'd like to point out that all templates on Motion Array come with an embedded Help folder containing a tutorial video demonstrating how to properly use the template. Please carefully review these videos, and you shouldn't encounter any problems

.Help.png

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