A fresh install of adobe premiere turns a specific video I need to edit into an image when inserted to the media browser and timeline... it is an mp4 file and I don't know why that file specifically is causing problems
I have tried resetting preferences, deleting media cache, opening up a new project and turning off hardware acceleration but it doesn't work 😞
The file is 20 minutes long and can be played thorougly without windows media player detecting any problems, though I couldn't share it here because it has sensitive information. Filmora's free plan still managed to import the video without any issues
Depending on the contents of the MP4 "container" file, it may not be editable. Two routes to go down. One is to examine the file looking for specific components with something like the (free) program called MediaInfo. The other is to try converting it to something more editable with the (also free) Handbrake program.