Videos are Out of Sync in Premiere Pro 25.1

[Noor36227334rzc2]

I'm editing a retro-style video using MPG clips from an old Handycam camera. When I import these clips into my project and view them in the source monitor, the video and audio are out of sync by 20 frames. This only happened once I installed 25.1 two days ago. When I view the clips in their folder on my desktop, there are perfectly in sync and void of any issues.

I work with around 100 clips per video and cannot afford to manually sync audio and video every time. Has anyone else experienced this with the new update? I've re-installed the app, restarted my laptop, tried everything I could think of.

[theok8577996]

If you play with VLC player, use CTRL+j to see media info.

What is shown with the audio?

[Noor36227334rzc2]

 

[Rach McIntire]

Hi @Noor36227334rzc2,

Thanks for the message. Welcome to the forums.  Does this issue exist in 25.0? Can you confirm your project/ timeline/ audio is in the correct frame rate?  Does this issue happen if you make proxies?

Sorry for the frustration and thanks for reaching out.

[Noor36227334rzc2]

Hello, this exists in 25.1.0 and yes the issue still happens with proxies, and everything is in the correct frame rate.

[NerdPorter]

I've been having this issue for several months, I think I noticed it around October, but I could be wrong.  Also I didn't go back to see if my previous work had the issue but I didn't notice (face isn't viewable in my work so you don't actually notice the issue much). 

Exact same amount, 20 frames.  Since I work with very few files, I just manually unlink, shift the video to the left 20 frames, drag the ends to make the audio and video the same length, link.

My footage is all from an older Panasonic HD video camera, TM90 I think.  Issue persists on my desktop or laptop - both Windows 10.  Each time, the big clue is at the end of the clip - the audio has nothing for the last 20 frames.  

I'm afraid I don't know which version my issue started, I alway make sure my apps are up to date.

My workflow to add files is to have a windows file explorer open and click-drag the files over to the bottom-middle panel to add the clip.

I have not tried other methods of adding files, files from other cameras, et cetera.  It's annoying but I just deal with it.

[Rach McIntire]

@Noor36227334rzc2, 
Does the issue exist if you roll back to 25.0?

[vlad_9363]

I have the same problem with files from my Sony handycam (AC3, MPEG-2 Video 720  x  576)

Is there any solution?

[Rach McIntire]

Hi @vlad_9363 ,
Are those .mts files?  Are you also in 25.1?  Have you tried the 25.2 Beta?

[GKubera]

I have the EXACT same problem in PP 25.3.0.84...

Using Panasonic AG 3D1A cams in multicam music projects.

YES, they are OLD cameras, but I do 3D stereoscpoic music shows.

These are the BEST cameras for that.

PLEASE FIX THIS.

I've been a supporter of Premiere for over 20 years, and taught it on the collegiate level, even when Final Cut was eating Adobe's lunch.

Do.NOT. make.me.go.to.RESOLVE...

But I WILL if need be.

[Kevin-Monahan]

Thanks for the message, G. Have you tried rolling back to an earlier version of the app? Sorry for the frustration.

Thanks,

Kevin

[GKubera]

Hmmm...
I'm not sure HOW to do that!
...is there a link?
AND, should I avoid future updates?
-GKubera/Hyperopic

[caroline_edits]

Here's a link that can show you how to re-install a previous version of Premiere!

Are they MTS files? We'd be happy to help file a ticket for this. Hopefully this can be fixed in a future version.

Let us know if a previous version works for you! Happy to help however we can.

Caroline

[GKubera]

YES...they ARE MTS files!
I've also noticed that when they reach the maximum size, that unless the
entire folder & metadata is available, that there are audio drop-outs @ the
end of files that are continued. I quit just copying the STREAM folder,
and copying the entire capture-chip.

[Ishan Y]

Thanks for confirming. A similar issue was fixed in the latest version of Premiere Pro (25.4.1). Please install the update through the Creative Cloud App and let us know how it goes.

[GKubera]

It seems that when I change the name of the file on the finder level, that when imported, even to rev 24, that the audio gets out of sync! This could be a metadata issue with Panasonic cameras.  The reason I change names is that I do 3-6 camera shoots, with matching cameras, and when Premiere imports files from different cameras with the SAME NAMES, I sometimes get audio from one camera on the file (with the same name) on another cam!

I SIMPLY DO NOT HAVE TIME FOR THIS!!!!

=:-0

[GKubera]

...files with changed names DO play in sync in Windows Media Player.

grrrrrrrr....