Videos Will Not Play After Import

[marsham9139737]

After I import a video (.mp4 or .mov) it will not play. I tried to uninstall and reinstall, I cleared the media cache, I reset the preferences and nothing works. I used another computer with Premiere Pro on it and the video worked just fine. This is a new Mac Mini with very little on it. Any suggestions how to get it to work? Thanks!

[franciscusu18518204]

I have exactly the same issue

[Kartika Rawat]

Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? What's the source of media files that you're trying to import?

Let us know. Happy to help.

Thanks,

KR