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Videos Will Not Play After Import

Participant ,
Aug 18, 2023 Aug 18, 2023

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After I import a video (.mp4 or .mov) it will not play. I tried to uninstall and reinstall, I cleared the media cache, I reset the preferences and nothing works. I used another computer with Premiere Pro on it and the video worked just fine. This is a new Mac Mini with very little on it. Any suggestions how to get it to work? Thanks!

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New Here ,
Nov 14, 2024 Nov 14, 2024

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I have exactly the same issue

 

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Adobe Employee ,
Nov 18, 2024 Nov 18, 2024

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Hi there!

Sorry about the trouble. Can you let us know your system details (OS, CPU, RAM, GPU)? What's the source of media files that you're trying to import?

 

Let us know. Happy to help.

Thanks,

KR

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