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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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does any body knows this problem i cant do anything and my display part is glitchy like this(i always have to reopen the program to fix it but this is happening too much?!

issue 3.jpg

TOPICS
Crash , Editing , Error or problem , Freeze or hang , Hardware or GPU

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correct answers 2 Correct answers

Community Expert , Sep 12, 2022 Sep 12, 2022

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

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Community Expert , Sep 12, 2022 Sep 12, 2022

Hola, el problema que estas teniendo es debido a la falta del driver adeucado de tu tarjeta grafica, no solo es tener el driver de juego o el generico que se instala con el Sistema Operativo, si no debes ir a la pagina oficial de la marca y descargar la version completa.
Saludos

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Adobe Employee ,
Sep 12, 2022 Sep 12, 2022

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Hi there!

Sorry about the issue. Can you share your system specs (OS, CPU, RAM, GPU)? Also, what type of media files are you editing (codec/ format, frame rate, frame size)?

 

Let us know how it goes.

Thanks,

Kartika

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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yes sure! my system specs is/windows 10, 64 bit/ryzen 5 5600g/16 gb ram ddr4/rx 470,4gb vram...

my media fiel is MAIN FOOTAGE: 4k facecam(42 mb bitrate)/mp4/30 frame

SECOND FOOTAGE: 1920*1080 (15 mb bitrate)/mp4/30 frame.

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

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Community Expert ,
Sep 12, 2022 Sep 12, 2022

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Hola, el problema que estas teniendo es debido a la falta del driver adeucado de tu tarjeta grafica, no solo es tener el driver de juego o el generico que se instala con el Sistema Operativo, si no debes ir a la pagina oficial de la marca y descargar la version completa.
Saludos

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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yes it worked! I downgrade my gpu driver and it worked thank you so much<3

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