We've had a pro portrait studio over forty years. (Last decade though I've been in video production personally, the wife still runs the studio.) And over that time, did our fair share of weddings. Until we decided we were too old and impatient to mess with them.
"Too shaky" ... is the kind of comment that we could just (internallly, you DON'T show this to the client ...) roll our eyes at. As this could be a whole passle of things. Starting with ... once they've seen one little problem, some people start into a descending dive into details everywhere, seeing issues here ... there ... there ... to "the color on that side of the face is not the same ... " because it's in shadow or because it's got a different light hitting it.
Maybe it is only camera shake ... but ... that could as easily be they don't like their gait walking up there, and think the camera must be screwing up. Or there's a bare hint of rolling shutter motion they're seeing and think is 'shake'. Or something in the background seems to move during the shot. Or ... several things else. Like ... we spent enough bucks on this, we gotta complain about something ... and they look for anything to complain about. Maybe or maybe not trying to setup a reduced price "fix".
The frustrating thing for us was always that you first had to sort out what the real complaint was. And whether it was legit, or ... trying for being In Command, price drop, whatever. Then sort out how to respond to the actual issue. NOT ... the fun part of the gig.
Do what you can about the shakiness, Ann has good advice there. But be aware, their 'sensitivity' to this may not be related to shakiness at all. Sigh.
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