when exporting .mov files to H.264 only getting stills

[jordan229194870cbk]

New Problem in premiere pro,

when exporting a short clip from .mov files shot on a dji drone to H.264 i am just getting a series of stills showing for the length of the video and changing at the correct place on the timeline. 

There was a message about a codec and suggested I delte folder and restart, which I did but no change.

Premier is up to date and have uninstalled and reinstalled

win 11 

AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

64 bit, 32gb ram

no problems previously

Any help welcome

Thanks

[jordan229194870cbk]

as an edition all there is no problem when using other filies suchas MP4 from gopro

[IanB_360]

Hi Jordan229194870cbk, hope your day is going well for you , aside from the drone footage export issue of course. It can be extremely frustrating getting errors on a step as simple as exporting. Hopefully we can offer some help in this situation. I have a few questions for you that will help us further assist you.

If you could also list the exact steps you took with the footage so we know exactly how to reproduce it on our end what you are experiencing that will be most excellent. Feel free to provide a screen grab or video of what you are seeing when you export that would be very helpful.

Now when you say,
"i am just getting a series of stills showing for the length of the video and changing at the correct place on the timeline. "
Does this mean that you have a work area set on your .mov clip and that when you export to H264 the drone shot is creating a new file with stills at the head and tail of the video in and out you have selected?

Another thing we could do is if you have any files/shots from the Drone camera you have been experiencing trouble with and want to send it our way we can do some test exports on our end to get the same results you are. We can provide you with a link to upload a shot or two that has been giving you problems.

Thank you for your systems specs those are great , could you include which version of Premiere Pro you are experiencing this issue in ? As well as a screen grab of your exports settings and wether or not you have attempted to export any other type of file such as DPX or MXF QuickTime.
Feel free to message me back if anything I have asked for doesn't make sense, and myself or a member of the Adobe team will get back to you for assistance as quickly as possible. 

[jordan229194870cbk]

Hi Ian

Thanks for the reply, 

So i did find a work around which was to send export to Media Encoder rather than export direectly and this produced a perfect MP4. Hweve doesn't work out what the issue is with exporting .mov files directly from Premier so would still like to sort out if possible. .

I have attached a couple of screen shots of the timeline and the export screen. The message about coecs isn't coming up any more but I did try exporting again after it worked in ME. 
If you need anything else please let me know. 

Regards

Lee

[IanB_360]

Hey jordan229194870cbk glad you got a workaround going to handle the issue. Would you be able to send me one of the files you are having trouble with?  That way we can try and solve the issue of exporting it directly out of Premiere. You can email me a link from google drive or dropbox etc. at ibrankin@adobe.com

[IanB_360]

jordan229194870cbk

Thank you for getting me that drone footage. I have taken the shot DJI_0441 and exported out a H264 of the entire file without any issues. I am using 24.5 build and did not get any stills as you described in the original message. I even changed the clip speed and I can not reproduce the issues you were having of stills replacing the video. Was this happening to particular shots in your timeline? Was there any speed effects applied to any of the clips? Have you tried to export straight from Premiere recently and seen the same error you originally reported? Again sorry for any inconvenience you are experiencing on your end, but with the file you shared I am able to export a H264 from the drone. mov without any issues.