When I try to playback a video on the timeline after 20 seconds the mutes then freezes.

[christophere93399089]

Hi, this is my first time posting here but at my limit.  This problem has been happening the last 2 weeks and I can't figure out how to fix it.

So I start a new project and import my footage then drag it into the sequence. I tend not to render my footage until I'm completely done editing, and instead, I watch the raw footage. The audio mutes while watching after 20 seconds, and a few seconds later the footage freezes. Mind you the timestamp counter is still going and after 2 minutes the footage may continue but it'll be choppy at best. 

I've tried deleting my media cache, upgrading my drives, and even had an Adobe help center person try to solve the issue. Unfortunately, nothing has stuck and it's making editing impossible. Has anyone else experienced this and know how to fix it?

[MyerPj]

Info needed for a bug report

You need to provide more info? Perhaps your hardware has met it match with your clips. We need info on both.

[christophere93399089]

Not sure if you need more:

Windows 10

CPU :AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz

Graphics card: Nvidia Geforce RTX 3060 Ti

Ram: 32 gb

ssd 1.8 TB

When I got help from the Adobe help center I gave them my specs and they didn't say anything. I don't think my hardware is the issue.

The footage I'm using isn't anything crazy either. Just your standard 1080p footage with the same camera I've been using for years. Everything was working up to 2 weeks ago. 

Let me know if you need more info. 

[MyerPj]

We're just other users like you. We're not Adobe.

[christophere93399089]

Ok.

[MyerPj]

Take a look at the link: Info needed for a bug report

We don't know anything about your footage. Phone, camera, screen video, etc.

You can use the free MediaInfo program to get info on your clips. Get the program from the link below and using the 'Tree' view post a screenshot of your clip info: https://mediaarea.net/en/MediaInfo/Download

[jamieclarke]

Hi @christophere93399089 -  Thanks for submitting your bug report. We need a few more details to try to help with the issue. 

Please see the link MyerPj has posted for the info needed.

What GPU driver version are you using? Adobe recommends the studio driver when working in Premiere Pro.

Do you have any third party plugins or panels installed?

Have you tried navigating to your preferences under Audio Hardware and set your Input to "No Input"?

What type of footage are you working with?

Sorry for the frustration.

[christophere93399089]

You're completely fine.

Adobe Premiere Pro version number: Premiere Pro version 24.6.4 (build 3)
Operating system - Windows 10 version 22h2 build : 19045.5487
System Info: CPU, GPU, RAM, HD:
CPU: AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz
GPU (Intel-based Macs and PCs): Nvidia Geforce RTX 3060 Ti
GPU driver (PC): GeForce Game Ready Driver Version: 572.42
RAM: 32 gb
Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, NAS, etc.): SSD 1.8 TB , Seagate Portable Drive 4.54 TB

Video Format details:

Steps to reproduce - (Very important!) In a numbered list, the exact steps are needed to reproduce the problem. :
1. Open a new project.
2. Import the video into the Raw files bin
3. Drag the video onto the timeline creating a new sequence.
4. Press spacebar to play the video.
Expected result - What should have happened after the last step?
The Video should play with no problems.
Actual result - What did happen after the previous step?
After a few seconds the audio mutes and a few seconds later the video freezes.

Hope this is enough info. Let me know if you need more.

[jamieclarke]

Hi @christophere93399089 - Adobe recommends the studio driver when working in Premiere Pro. Can you install the current version 572.16.

Can you check your audio hardware settings and make sure Default Input is set to "No Input"

Let us know if that helps your issue.

[christophere93399089]

I did everything you suggested but unfortunately, the issue is still there.

[jamieclarke · Accepted solution]

Hi @christophere93399089 - Can you copy your media file to your internal drive and then let us know if you are still having an issue.

Do you have any third party plugins or panels installed?

Do you have sony catalyst or Catalyst prepare installed?

[christophere93399089]

I did what you said and copied my media file to my internal hard drive, and it fixed the issue!!! I've been putting my media on an external hard drive and editing from there to save space, but after a few tests, it might be time to get a new one. Thank you so much for your help!!!!

[MyerPj]

@christophere93399089 glad you got that working.

@jamieclarke excellent call! 🙂