When I use premiere pro the Open GL driver crashes

Community Beginner ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Hi,
Since I installed the latest update of the adobe suite (version 22.4), every time I especially use the premiere pro, the pc freezes and I get this error:
"Nvidia openGL driver - error code 3 (subcode 2)",
the problem requires a reboot and it starts to be difficult to work this way.
I have an nvidia RTX A4000.
I contacted the Dell supplier of my pc who made me do all the diagnostic tests and the pc is fine. I uninstalled all the video card drivers and installed the latest version (512.78) but nothing. How can I solve?
Thanks you 

 

Nicoletta

TOPICS
Error or problem , Hardware or GPU

Views

85

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Hi Nicoletta,

 

We're sorry to hear about this. Are you experiencing this issue while doing anything specific in Premiere Pro, or is it random? Also, is it working properly with the previous version of Premiere Pro?

 

Thanks,

Sumeet

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

Grazie di aver risposto, ho contattato l'assistenza Adobe alla fine, comunque il problema si presenta in maniera casuale ed è iniziato dopo l'installazione dell'ultimo aggiornamento.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 20, 2022 May 20, 2022

Copy link to clipboard

Copied

LATEST

I`ve got a very similar problem with Premiere 22.4. Scrubbing the timeline or playing videos often result in a bluescreen with a computer reboot. I use a RTX 2070 in a laptop. Premiere 22.31. works fine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines