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Whenever I have audio and video files in premier pro my timeline freezes.

New Here ,
Oct 01, 2022 Oct 01, 2022

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Whenver I have more than one clip in premier pro, the app starts freezing. Sometimes I can still play footage but nonetheless i cannot edit because my timeline is frozen.

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Freeze or hang

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Are your operating system and video drivers up to date.

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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how much RAM do you have and how much do you have reserved for adobe apps in Premiere preferences:  memory.  Are you running any other programs at the same time.  Might try only running Premiere at least as a troubleshooting step...  And do you have sufficient empty space on your startup drive and media drive.  Should have at least 20% free space on your startup drive and 10% on all other drives.  

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi there!

Sorry about that.  Which device is used to capture files that you're editing? Could you let us know your system details (OS, CPU, RAM, GPU)? 

 

Thanks,

Kartika

 

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