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White/gray screen in the video playback box

New Here ,
Aug 11, 2021 Aug 11, 2021

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Hello,

I'm having a problem with Premiere Pro - the playback box doesn't play the video on the timeline. I can only hear sound. Since I'm dealing with it for a while, I heard that resetting preferences or switching to Composite Video helps, but none of that worked for me. I also tried switching to MME... any suggestions?

Memory: 16GB RAM
CPU: Intel Core i7-9750H
Graphics: NVIDIA GeForce RTX 2070 Max-Q 8GB
Windows 10

TOPICS
Crash, Editing, Error or problem, Freeze or hang, User interface or workspaces

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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Post drive setup. Where are your clips stored.

Is this regular footage from regular camera or phone or.....

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New Here ,
Aug 11, 2021 Aug 11, 2021

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It is footage from Panasonic Lumix GH5 (regular camera). I don't think the problem causes where the clips are stored, because I also tried to load another footage and nothing has changed.

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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Are you importing strait from the camera?

Unplug the camera if plugged in.

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Of course not. The footage is imported in a folder on D drive, where I have always been importing it. I really don't think that is the issue.

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New Here ,
Aug 11, 2021 Aug 11, 2021

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Same problem here...!!!!! 

I have tried various things like changing the Audio Output, deleting the cache and I have deleted many videos and files that were big and took a lot af space.....

 

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Adobe Community Professional ,
Aug 11, 2021 Aug 11, 2021

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quote

Same problem here...!!!!! 

I have tried various things like changing the Audio Output, deleting the cache and I have deleted many videos and files that were big and took a lot af space.....

 


By @Tanja Gehlert5E08

 

Please do not high jack a thread: start your own with your specifics.

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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lilhappydonut,

Sorry. What happened when this stopped working for you? Have you deleted media cache and preferences? Have you updated GPU drivers? If so, try uninstalling and reinstalling the previous drivers.

 

Thank You,

Kevin

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