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why can't I import movies into Premier pro

New Here ,
Oct 31, 2022 Oct 31, 2022

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I have been trying to import videos taken at school to make a video, but I cannot import anything into Premiere Pro. When I do get something to import I do not get the video. I just get the audio??? 

 

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi, Chris which kind of video format do you try to import? Try after clearing the media cache files from Preference > media cache > delete > delete all media cache files. Any error message pop up. can you please clarify? 

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Community Expert ,
Nov 01, 2022 Nov 01, 2022

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The most common user error is not source patching the track.
Solved by first opening clip in Source Monitor. Then drag/insert into timeline.

source patching.png

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