why cant I import .mp4 into adobe premeire pro I have done this 1000's of times before???

[Tony States]

This is insane???? how can I get past this terrible bug???? I have used PP since CS2 and imported 1000's of MP4's                So LAME.............

[Ann Bens · Accepted solution]

Is the codec used inside the file supported by Premiere?

Use Mediainfo to check.

[mayjain]

Hi @Tony States ,

Sorry for the problem. Can you please share the Premiere Pro version , device details and media properties (accessible from the Project panel --> Right-click on the media file or mediainfo tool)?
If possible, please share any problematic media file to help us reproduce this issue locally. Thank you for your cooperation.

Best regards,
Mayjain

[jamieclarke]

Hi @Tony States - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.
Please see, How do I write a bug report?

Ann and Mayjain both have great questions please provide some more details when you can.

Sorry for the frustration.

[Tony States]

OK I figured it out, it was the Codec not supported by PP.
Thanks for the help and suggestions!

🙂

[jamieclarke]

Hi @Tony States - We are glad you figured it out.  What codec are you using?