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Good day Adobe Community,
After wading through Microsoft updates in the last year, generally beginning in October 2024 and onward, regarding app Loading Error 0xc0000142, along with AI analysis if this trend continues, the realization of Premiere Pro being usable on Windows Enterprise, has been and may continue to be problematic, not to mention obsolete.
But first, yet another scenario we experienced with a recent Microsoft update, scenarios that have occurred many times over in the last year. Although other Adobe apps are affected, I will mainly focus on Premiere Pro. The latest version was working just fine, and on all Dell PCs using Windows Enterprise. Then along came, and in real-time after a reboot, Microsoft update 2025-11 Security Update (KB5068861) (26100.7171). After this update, we had to roll back to seven (that is the number SEVEN!!) versions of Premiere Pro that uses the older runtime.
IT looked into this issue and narrowed down that Microsoft changed DDLs that Premiere Pro could not work with, and therefore, led to app crashing.
Now let’s move forward in time, about 12 to 18 months from now. In theory, yet very much literally, if this trend continues, the newest Premiere Pro versions will only be available using the newest runtimes. The old versions would phase out. Even if Adobe did support the older versions, new hardware with software may not? Basically, anyone in this situation is paying for an outdated version of Creative Cloud, especially Premiere Pro, the mission critical editor.
Shifting to the present time, maybe four weeks later, Adobe delivers another update that works with the new Microsoft update(s). And then I can 99.99% guarantee, Microsoft will follow up with an update that trashes the new Premiere Pro version for the Enterprise environment. To say the least, this is a very severe breakdown of Q&A.
The first option is to report this issue to the FTC and this posting would be a part of that report, as multiple industries are affected, including but not unlimited to: Media & Entertainment; Marketing & Advertising; Education & Training; Corporate Communications; Finance & Banking; Healthcare; Aviation & Transportation; Government & Public Service; etc.; using Microsoft Windows Enterprise.
Yet, in regards to loading Adobe apps on the Windows Home edition, none of these errors occur. You would think the premium version of Microsoft’s OS is much more reliable rather than chaotic.
Other choices consist of, but not unlimited to:
I could go on and on but there needs to be a reasonable natural stopping point, to which is not happening with repeated Premiere Pro and other CC app crashes after various Microsoft updates over the year.
If I do decide to turn a report into the FTC, this posting would be linked, along with the Microsoft Escalation Support Communications (keeping confidential, only for the Feds) that occurred in October to November, which was unresolvable, because the issue is way beyond any singular PC or IT environment. The customer rep was fantastic, but the PTB above him is in their own bubble world.
In closing, I have used computers since the days of the Commodore 64, and I started using MS-DOS on a Tandy 286 architecture and Windows 3.11 on a Gateway 2000, 486 architecture, which got upgraded to a Pentium overdrive. In all these years, I have never ever encountered such a long-standing issue as described and prescribed here. To say the least, citing and paraphrasing from King Solomon in Ecclesiastes—this is madness of folly of insanity—eventually, unsustainable.
P.S. I just received and internal update, it is highly unlikely we go the MAC route and certainly not the DaVinci route. So, if the issue persists, we would have to load VMware in the Windows Enterprise environment, and run Windows Home edition in the VMware, to get the newer runtime Adobe products to work. But the buck stops at Microsoft, it appears to be a Q&A breakdown as the main cause and the lack of the power an authority for anyone to do anything about it—because we live in a world where no one wants to take accountability anymore.
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Thank you for your feedback,
could you provide the version numbers of Premiere Pro and Windows Enterprise you were experiencing this with? Was this the server or desktop version of Windows (which makes a big difference).
I only remember one version inbetween that had an issue with the onnx runtime on the oldest supported version of windows server - which is also not the ideal platform to run desktop users on as these will be missing out on a lot of gpu accelleration features that microsoft released since then.
Best regards,
Alexander
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Hello Alexander,
Thank you for the response. A snippet of the Windows version is provided.
The system info is emailed to keep confidential (and its to much info anyways).
To provide a public reference, these are the versions of CC we have to use. I also got word from our designers they cannot run the very newest InDesign and Lightroom.
For the PCs I generally use, including an editing laptop (the main machine for me), a mobile workstation (multi-purpose use and backup) and a desktop production and processing machine (all fairly new Dells in about the last 9 months, plus the previous machines would have these same app loading issues), here are the versions we can and cannot use as far as A/V editing goes.
Premiere Pro - 25.6.3 to 25.3 does not load
- The safe version we use is 25.2.3 and dropping back to for months as Windows updates through time induced crash problems for the later versions
After Effects - 25.6 to 25.3 does not load
- Using version 25.2.2
Media Encoder - 25.6 to 25.3 does not load
- Using version 25.2
Audition - 25.3 and 25.6 does not load
- Using verion 25.2
Photoshop - 27.1 does not load
- Using version 27.0
Thank you for any help and recommendations you can provide. This goes way beyond a singular PC.
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Via email.
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Hello Alexander,
Found some time to do this for Premiere Pro and Media Encoder.
Here is the log information generated when attempting to load the latest versions of these Adobe apps:
Media Encoder 25.6
Faulting application name: UIFlowService.exe, version: 2.58.163.25188, time stamp: 0xa18b8abc
Faulting module name: MSVCP140.dll, version: 14.13.26020.0, time stamp: 0x5a39fef7
Exception code: 0xc0000005
Fault offset: 0x000000000001b93c
Faulting process id: 0x8FD8
Faulting application start time: 0x1DC706A7F7758BA
Faulting application path: C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Report Id: 537f7fe5-45e7-4126-91fd-d746addbba14
Faulting package full name:
Faulting package-relative application ID:
Premiere Pro 25.6.3
Faulting application name: UIFlowService.exe, version: 2.58.163.25188, time stamp: 0xa18b8abc
Faulting module name: MSVCP140.dll, version: 14.13.26020.0, time stamp: 0x5a39fef7
Exception code: 0xc0000005
Fault offset: 0x000000000001b93c
Faulting process id: 0x9A48
Faulting application start time: 0x1DC706CC166F44E
Faulting application path: C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Report Id: 28912aae-ffd2-48b8-a040-6542ddd9980d
Faulting package full name:
Faulting package-relative application ID:
This is how Co-Pilot discerned the log (using Premiere Pro as an example).
1. Faulting application name: UIFlowService.exe
This is the process that crashed. It belongs to Power Automate Desktop, not Adobe Premiere Pro.
So the error isn’t directly from Premiere Pro—it’s from a Microsoft automation service running in the background.
2. Faulting module name: MSVCP140.dll
This is a Microsoft Visual C++ runtime library.
Premiere Pro and many other apps depend on this DLL.
If this DLL is missing, corrupted, or mismatched, apps can fail to start.
3. Exception code: 0xc0000005
This means Access Violation: the program tried to read or write memory it shouldn’t.
Common causes:
Corrupted DLL
Wrong version of Visual C++ runtime
Conflicting software
4. Faulting application path
Confirms the crash happened in C:\Program Files (x86)\Power Automate Desktop\UIFlowService.exe.
Before the next to latest Microsoft Security update which was 2025-11 Security Update (KB5068861) (26100.7171), the latest Adobe apps were loading just fine, and on multiple system builds. We just got another update today, 2025-12 Security Update (KB5072033) (26100.7462), and I guess I should not expect anything, but the latest apps still do not load.
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I don't work for Adobe, but after reading a lot of messages I will say that trying to run a program on an unsupported operating system may-or-will lead to problems
https://helpx.adobe.com/creative-cloud/system-requirements.html
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